Welcome to EzoSign.

These Terms and Conditions (“Terms”) govern your access to and use of the EzoSign website at ezosign.com, the EzoSign platform, and all related features, products, tools, and services (collectively, the “Services”) provided by EzoSign (“EzoSign,” “we,” “us,” or “our”).

By creating an account, accessing, purchasing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any applicable service agreements or policies incorporated by reference.

If you do not agree to these Terms, you must not access or use the Services.

1. Description of Services

EzoSign provides a Remote Online Notarization (“RON”) technology platform designed to enable notaries, signing services, businesses, organizations, and other authorized users to conduct and manage remote online notarization transactions.

Depending on your account, subscription, and jurisdiction, the Services may include:

• Document uploading and preparation.

• Document tagging and placement of signature, initials, seals, and other fields.

• Signer identity verification.

• Knowledge-Based Authentication (“KBA”).

• Credential analysis.

• Live audio and video notarization sessions.

• Electronic signatures and electronic notarial acts.

• Audio and video recording of notarization sessions.

• Electronic notary journals.

• Transaction records and audit trails.

• Document storage and retrieval.

• Administrative, account-management, reporting, and related tools.

EzoSign provides the technology used to facilitate Remote Online Notarization transactions. EzoSign itself does not perform notarial acts unless expressly stated otherwise.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to use the Services.

If you use the Services on behalf of a company, organization, signing service, law firm, financial institution, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

Notaries using the Services must:

• Hold a valid and active notary commission.

• Maintain any registration, approval, endorsement, or authorization required to perform Remote Online Notarization in their jurisdiction.

• Meet all applicable eligibility, training, technology, insurance, bonding, and registration requirements imposed by their commissioning authority or applicable law.

You are responsible for determining whether your use of the Services is permitted under the laws and regulations applicable to you.

3. User Accounts

Certain features of the Services require you to create an account.

You agree to:

• Provide accurate, current, and complete information.

• Keep your account information updated.

• Maintain the confidentiality and security of your login credentials.

• Use reasonable security measures to prevent unauthorized access to your account.

• Notify EzoSign promptly if you suspect unauthorized access, credential compromise, fraud, or other security issues involving your account.

You are responsible for all activities conducted through your account, except to the extent prohibited by applicable law.

You may not share account credentials with unauthorized individuals or allow another person to impersonate you through your account.

EzoSign reserves the right to require additional authentication or verification where reasonably necessary to protect the Services or users.

4. Notary Responsibilities

Notaries who use EzoSign remain independently responsible for complying with all laws, regulations, professional requirements, and standards applicable to their notarial acts.

Each notary is solely responsible for:

• Confirming that their notary commission is current and valid.

• Maintaining any required Remote Online Notarization authorization.

• Confirming that they are permitted to perform the requested notarization.

• Determining whether the notarial act may lawfully be performed remotely.

• Confirming the identity of each signer in accordance with applicable law.

• Using EzoSign’s identity verification tools appropriately.

• Making any independent identity determinations required by law.

• Determining the signer’s willingness, awareness, and capacity where required.

• Confirming that the document and requested notarial act are appropriate for notarization.

• Completing certificates and notarial language accurately.

• Applying their electronic signature and electronic notary seal properly.

• Maintaining complete and accurate notary journal entries.

• Complying with audio/video recording and record-retention requirements.

• Maintaining any required bonds, insurance, credentials, or technology standards.

• Refusing to perform a notarization when required by law or professional standards.

EzoSign provides technology and workflow tools intended to support compliant notarizations. EzoSign does not control a notary’s independent professional judgment and is not responsible for a notary’s acts, omissions, determinations, or professional conduct.

5. Signer and User Responsibilities

Users and signers are responsible for ensuring that information submitted through the Services is accurate and lawful.

You agree not to:

• Submit false or misleading identity information.

• Impersonate another person.

• Use another person’s identification without authorization.

• Submit forged, fraudulent, altered, stolen, or unauthorized documents.

• Falsely represent your authority to sign a document.

• Attempt to circumvent identity verification or security procedures.

• Interfere with a notary’s independent performance of a notarial act.

You acknowledge that a notary may refuse or terminate a notarization session when legally required or when the notary cannot satisfactorily complete the required verification or notarial procedures.

6. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Services for fraudulent, deceptive, abusive, or unlawful purposes.

• Use the Services to notarize forged, fraudulent, stolen, altered, or unauthorized documents.

• Misrepresent your identity, authority, credentials, commission, or legal capacity.

• Attempt to bypass identity verification, authentication, security, usage limits, or access controls.

• Access another person’s account without authorization.

• Introduce malware, malicious code, viruses, ransomware, or other harmful technology.

• Interfere with or disrupt the operation, availability, or security of the Services.

• Probe, scan, or test systems for vulnerabilities without written authorization.

• Scrape, crawl, copy, or systematically extract information from the Services except as expressly permitted.

• Reverse engineer, decompile, disassemble, or attempt to discover the source code of proprietary components except where such restrictions are prohibited by law.

• Copy, reproduce, license, sublicense, sell, resell, distribute, or commercially exploit the Services without EzoSign’s written authorization.

• Upload or transmit content that infringes intellectual property, privacy, confidentiality, publicity, or other rights of another person.

• Use the Services in a manner that could expose EzoSign or another user to legal or regulatory liability.

We may investigate suspected violations and suspend or restrict access where reasonably necessary to protect the Services, users, or third parties.

7. Fees, Billing, and Payment

Use of certain Services may require payment.

Fees may be based on factors including:

• Subscription plan.

• Number of user or notary licenses.

• Number of signers.

• Number of transactions.

• Usage volume.

• Additional products or features.

• Custom enterprise or service agreements.

Applicable pricing will be described on our Pricing page, during checkout, in an order form, or in a separate service agreement.

Unless otherwise specified:

• Subscription fees are billed in advance.

• Recurring subscriptions automatically renew for the applicable billing period until canceled.

• You authorize EzoSign and its payment processors to charge the payment method associated with your account.

• You are responsible for applicable taxes, fees, assessments, and similar governmental charges unless otherwise stated.

• Fees are non-refundable except where required by law or expressly stated in writing.

EzoSign may change pricing prospectively. When required, we will provide notice before revised pricing applies to an existing recurring subscription.

Failure to pay amounts when due may result in suspension or termination of paid Services.

8. Free Trials and Promotional Access

EzoSign may offer free trials, credits, discounts, promotional subscriptions, or other promotional access.

Any promotional offer is subject to the specific terms communicated with that offer.

Unless otherwise stated:

• No payment is required during a free trial.

• Promotional benefits may be limited by time, usage, transaction volume, features, or eligibility.

• Promotional offers may not be combined.

• EzoSign may modify or discontinue promotional offers where permitted by law.

If a free trial automatically converts into a paid subscription, the applicable offer or enrollment process will disclose the billing terms.

You may cancel before the end of an applicable trial period to avoid future subscription charges where provided by the offer terms.

9. RON Session Recordings and Electronic Notary Journals

Remote Online Notarization transactions conducted through EzoSign may require the creation and retention of electronic records.

You acknowledge that, as permitted or required by applicable law:

• Notarization sessions may be recorded using audio and video.

• Identity verification activities may generate transaction and verification records.

• Electronic notary journal entries may be created.

• Electronic signatures, electronic seals, timestamps, audit trails, and transaction metadata may be retained.

• Other legally required evidence of the transaction may be recorded and stored.

By participating in a Remote Online Notarization session, you consent to the creation and retention of such records to the extent required or permitted by applicable law.

Records are retained in accordance with applicable legal requirements and our Privacy Policy.

Certain records may be required to remain stored after an account is canceled or terminated.

10. Electronic Signatures and Communications

By using the Services, you agree that transactions may be conducted electronically where permitted by law.

You consent to receiving electronic communications from EzoSign, including:

• Account notifications.

• Transaction confirmations.

• Security notices.

• Billing communications.

• Legal notices.

• Service-related communications.

• Updates concerning your account or use of the Services.

Electronic communications may be provided through the platform, by email, or through other electronic means associated with your account.

You are responsible for maintaining accurate contact information.

11. Intellectual Property

The Services and all associated proprietary materials are owned by EzoSign or its licensors and are protected by applicable copyright, trademark, patent, trade-secret, and other intellectual property laws.

This includes, where applicable:

• Software.

• Source and object code.

• Website and platform design.

• User interfaces.

• Graphics.

• Logos.

• Trademarks.

• Service marks.

• Documentation.

• Text and written materials.

• Proprietary workflows.

• Databases and platform architecture.

Subject to your compliance with these Terms, EzoSign grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services for their intended purpose during the applicable subscription or authorized access period.

No ownership rights are transferred to you.

Except as expressly permitted, you may not reproduce, modify, distribute, sell, sublicense, publicly display, or create derivative works based on the Services.

12. User Documents and Content

As between you and EzoSign, you retain applicable ownership rights in documents, files, information, and other content that you lawfully upload to the Services.

You grant EzoSign a limited right to host, store, copy, transmit, process, display, and otherwise use such content only as reasonably necessary to:

• Provide the Services.

• Complete requested transactions.

• Maintain legally required records.

• Secure and operate the platform.

• Provide technical support.

• Comply with legal and regulatory requirements.

You represent that you have all rights and permissions necessary to upload and process content through the Services.

13. Third-Party Services

EzoSign may integrate with or rely upon third-party products and services, including:

• Identity verification providers.

• Credential-analysis providers.

• KBA providers.

• Cloud infrastructure providers.

• Electronic signature technology.

• Payment processors.

• Communication providers.

• Authentication and security providers.

• Other technology vendors.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

To the extent permitted by law, EzoSign is not responsible for the acts, omissions, interruptions, errors, security practices, policies, or availability of independent third-party providers.

14. Service Availability and Modifications

We work to maintain reliable Services but do not guarantee uninterrupted availability.

The Services may occasionally be unavailable because of:

• Scheduled maintenance.

• Emergency maintenance.

• Software updates.

• Infrastructure failures.

• Internet or telecommunications outages.

• Third-party service failures.

• Security incidents.

• Events outside our reasonable control.

We may modify, improve, replace, discontinue, or introduce features of the Services from time to time.

Where a change materially affects a paid service, we will provide notice when required by applicable law or contract.

15. Legal Recognition of Remote Online Notarizations

Remote Online Notarization laws, regulations, procedures, and acceptance requirements vary by jurisdiction.

Although EzoSign provides technology intended to facilitate Remote Online Notarization transactions, EzoSign does not guarantee that every notarization performed using the Services will be accepted by every jurisdiction, government agency, county recorder, court, financial institution, title company, recipient, or other third party.

Users and notaries are responsible for determining whether:

• Remote Online Notarization is permitted for the applicable transaction.

• The notary is authorized to perform the transaction.

• The document is eligible for Remote Online Notarization.

• The receiving party will accept a remotely notarized document.

• Additional jurisdiction-specific requirements apply.

Nothing provided through the Services constitutes legal advice.

16. No Legal Advice

EzoSign is a technology platform and does not provide legal advice, legal representation, tax advice, or other professional legal services.

Information made available through the Services, documentation, support materials, or website is provided for general informational and operational purposes.

You should consult a qualified attorney or other appropriate professional regarding legal questions or jurisdiction-specific requirements.

17. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided “AS IS” and “AS AVAILABLE.”

EzoSign disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of:

• Merchantability.

• Fitness for a particular purpose.

• Title.

• Non-infringement.

• Accuracy.

• Availability.

• Reliability.

We do not warrant that:

• The Services will always be available or uninterrupted.

• The Services will be completely error-free.

• All defects will be corrected.

• The Services will satisfy every jurisdiction’s regulatory requirements.

• Every Remote Online Notarization will be accepted by every receiving party.

• Third-party integrations will always remain available.

• Electronic documents submitted by users are legally valid, enforceable, or appropriate for their intended purpose.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by applicable law, EzoSign and its officers, directors, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for any:

• Indirect damages.

• Incidental damages.

• Special damages.

• Consequential damages.

• Exemplary damages.

• Punitive damages.

• Loss of profits.

• Loss of revenue.

• Loss of business opportunities.

• Loss or corruption of data.

• Business interruption.

This limitation applies to claims arising from or relating to:

• Your access to or use of the Services.

• Your inability to access or use the Services.

• Notarial acts performed through the Services.

• Rejection or non-recognition of a notarized document.

• Acts or omissions of a notary, signer, user, or third-party provider.

• Unauthorized access to your account resulting from your failure to safeguard credentials.

• Other matters arising from these Terms or the Services.

To the maximum extent permitted by law, EzoSign’s aggregate liability for all claims arising from or relating to the Services or these Terms will not exceed the total amount you paid to EzoSign during the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless EzoSign and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:

• Your access to or use of the Services.

• Your violation of these Terms.

• Your violation of applicable law or regulation.

• Your violation of another person’s rights.

• Documents or content you submit through the Services.

• Fraudulent, unauthorized, or unlawful activity conducted through your account.

• A notary’s professional acts or omissions where you are the responsible notary or organization.

20. Suspension and Termination

You may cancel your account or subscription in accordance with the cancellation terms applicable to your plan or service agreement.

EzoSign may suspend, restrict, or terminate access to some or all of the Services if we reasonably determine that:

• You violated these Terms.

• Your account is being used fraudulently or unlawfully.

• Your use creates a security or legal risk.

• Required fees remain unpaid.

• Continued access could harm EzoSign, users, third parties, or the integrity of the Services.

• Suspension or termination is required by law or governmental authority.

Where appropriate and legally permitted, we may provide notice or an opportunity to cure a violation.

Termination does not eliminate obligations that accrued before termination.

Provisions that by their nature should survive termination will remain effective, including provisions relating to intellectual property, record retention, payment obligations, disclaimers, indemnification, limitation of liability, and dispute resolution.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

22. Dispute Resolution and Venue

Unless otherwise required by applicable law or agreed in writing, any legal action, proceeding, or dispute arising out of or relating to these Terms or the Services will be brought in the appropriate state or federal courts located in Austin, Texas.

You consent to the personal jurisdiction and venue of those courts to the extent permitted by law.

23. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• The Services.

• Applicable laws or regulations.

• Business practices.

• Security or operational requirements.

• Features or functionality.

When these Terms are updated, we will publish the revised version on this page and update the “Last Updated” date.

Where required by law, we may provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.

If you do not agree with revised Terms, you must discontinue use of the Services.

24. Entire Agreement

These Terms, together with our Privacy Policy and any applicable order form, subscription agreement, service agreement, or additional terms expressly incorporated by reference, constitute the agreement between you and EzoSign regarding the Services.

If a separate written agreement between you and EzoSign conflicts with these Terms, the separate written agreement will control to the extent of the conflict unless it states otherwise.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

26. No Waiver

EzoSign’s failure to enforce any provision of these Terms will not constitute a waiver of that provision or of our right to enforce it later.

27. Assignment

You may not assign or transfer your rights or obligations under these Terms without EzoSign’s prior written consent.

EzoSign may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to applicable law.

28. Contact Us

If you have questions about these Terms and Conditions, please contact EzoSign using the contact information provided on ezosign.com.